Louk Peters was one of the first ITIL-trainers and has a wide experience in the private and public sector with implementing IT servicemanagement processes. He wrote several official OGC (formerly CCTA) ITIL-books. For example Service Support, Service Delivery, Security management and Planning to Implement Service Management and several Dutch ITIL books. Recently in 2010 his book Information Security Management with ITILv3 was published. Moreover
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